Support:Results of Support Meeting 2009-11-08: Difference between revisions
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imported>Hendrik Brummermann No edit summary |
imported>Hendrik Brummermann No edit summary |
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* Problems: |
* Problems: |
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** /support in jail is limited to one message per minute, so talking with a jailed person does not really work using support. |
** /support in jail is limited to one message per minute, so talking with a jailed person does not really work using support. |
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== Personal Fights between Players == |
== Personal Fights between Players == |
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* sometimes it works to tell both players that they have to stay away from each other (we don't want a technical solution because that can easily be abused) |
* sometimes it works to tell both players that they have to stay away from each other (we don't want a technical solution because that can easily be abused) |
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== Signs == |
=== Signs === |
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* Signs warning about thefts and things like that are okay. |
* Signs warning about thefts and things like that are okay. |
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* Insults, racism, and things like that are not accepted. |
* Insults, racism, and things like that are not accepted. |
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* http://www.google.com/translate can help with foreign languages |
* http://www.google.com/translate can help with foreign languages |
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== Bad Words and Insults in Chat == |
=== Bad Words and Insults in Chat === |
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* Bad words can have a perfect valid meaning depending on context: |
* Bad words can have a perfect valid meaning depending on context: |
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* The more we punish, the more players will complain |
* The more we punish, the more players will complain |
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** punishing might only makes things worse, giving them attention, wasting time of admins |
** punishing might only makes things worse, giving them attention, wasting time of admins |
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** players might leave the game because they are insulted |
** players might leave the game because they are insulted |
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== Handling of Annoying Support Requests == |
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* Please repeat the same answers or say "I am sorry, we cannot help you." instead of "abuse of support will be punished" |
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* DoS (Denial Of Service) and Spamming are obviously bad things we can react up on without claiming "abuse of support". |
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