Revision as of 14:07, 26 September 2008 view source imported>Kymara good example reply from gummi for question where can i find x ? ← Older edit		Revision as of 14:33, 13 October 2008 view source imported>Kymara add support tracker instructions Newer edit →
Line 23: If someone asks for a password reset then it can be done only if they originally signed up with a valid email address to a mailbox that they can access. So, :1. For example, reply: ''Hi, your password can be reset if you signed up with a valid email address originally. Please wait for an email.''. :2. ~~Then,~~Please ~~please~~create ~~tell~~a ~~one~~new of[https://sourceforge.net/tracker/?func=add&group_id=1111&atid=201111 Support Request] including the player account name who needs the reset. The server admin (those who have access to the database) ~~the~~check ~~player~~this. ~~account~~They ~~name~~will ~~who needs~~assign the ~~reset.~~request ~~They~~to ~~will~~themselves and email something like this: :<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code> :<code>Please do the following things:</code> Line 32: :<code>Thanks</code> :<code>adminname</code> :3. When the support message is received, any admin needs to please ~~tell~~comment on the tracker item that was created. The server admin who sent the email~~. They~~ will confirm that the created account name matched what was in the email (YYY). This acts as the check that the email was read, i.e. the person requesting the pw change is the one who owns the account. They will then change the password and close the request. Inappropriate questions are often asked, such as Line 39: :*''Hi, sorry but support shouldn't answer such questions. Where would be the fun if we told you everything? :)'' '''Communication is very important between admin'''. For example, if you deal with a support question in person because you are there already then please send a quick message to /support so that the other admin know that they don't have to deal with it. It's only a little frustrating if you saw a support message on IRC so you login only to discover it's already all fixed. Likewise if there is an issue which needs a decision from other admin, you need to tell the other admin about the issue. Preferably tell them before the issue is raised again so there is time for discussion. Finally if something needs extra attention and noone else is around to respond, please create a new [https://sourceforge.net/tracker/?func=add&group_id=1111&atid=201111 Support Request]. == Hacked account ==

Stendhal:GuideForAdmin: Difference between revisions