Stendhal:GuideForAdmin: Difference between revisions
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imported>Kymara add email example |
imported>Kymara good example reply from gummi for question where can i find x ? |
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:<code>adminname</code> |
:<code>adminname</code> |
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:3. When the support message is received please tell the server admin who sent the email. They will confirm that the created account name matched what was in the email (YYY). This acts as the check that the email was read, i.e. the person requesting the pw change is the one who owns the account. |
:3. When the support message is received please tell the server admin who sent the email. They will confirm that the created account name matched what was in the email (YYY). This acts as the check that the email was read, i.e. the person requesting the pw change is the one who owns the account. |
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Inappropriate questions are often asked, such as |
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:* where can i find X creature/item? |
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A good reply is |
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:*''Hi, sorry but support shouldn't answer such questions. Where would be the fun if we told you everything? :)'' |
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'''Communication is very important between admin'''. For example, if you deal with a support question in person because you are there already then please send a quick message to /support so that the other admin know that they don't have to deal with it. It's only a little frustrating if you saw a support message on IRC so you login only to discover it's already all fixed. Likewise if there is an issue which needs a decision from other admin, you need to tell the other admin about the issue. Preferably tell them before the issue is raised again so there is time for discussion. |
'''Communication is very important between admin'''. For example, if you deal with a support question in person because you are there already then please send a quick message to /support so that the other admin know that they don't have to deal with it. It's only a little frustrating if you saw a support message on IRC so you login only to discover it's already all fixed. Likewise if there is an issue which needs a decision from other admin, you need to tell the other admin about the issue. Preferably tell them before the issue is raised again so there is time for discussion. |
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