Stendhal:GuideForAdmin: Difference between revisions
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imported>Hendrik Brummermann |
imported>Kymara |
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== Admin role == |
== Admin role == |
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'''<font color="green">The primary admin role is to help players</font>''', in particular those who: |
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If you just want to help players, for example those who: |
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; need information and don't know where to look |
; need information and don't know where to look |
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:point them to the correct source, this may be the wiki, website, or an NPC |
:point them to the correct source, this may be the wiki, website, or an NPC |
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; don't know the rules yet (e.g. think PVP is against the rules) |
; don't know the rules yet (e.g. think PVP is against the rules) |
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:educate on rules, point to source of information |
:educate on rules, point to source of information |
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then this can be achieved by taking the [[Stendhal Helper Role]]. |
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Admins and helpers also help players who: |
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; have a technical problem |
; have a technical problem |
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:a client glitch may be temporary: suggest they try relogging |
:a client glitch may be temporary: suggest they try relogging |
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: See [[FAQ#Passwords]], or below. |
: See [[FAQ#Passwords]], or below. |
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In rare cases, direct intervention is needed (todo: link to Support: section) |
In rare cases, direct intervention from admin is needed (todo: link to Support: section) |
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A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise. |
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== Answering /support== |
== Answering /support== |
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