Support:Results of Support Meeting 2009-11-08: Difference between revisions

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imported>Hendrik Brummermann
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* sometimes it works to tell both players that they have to stay away from each other (we don't want a technical solution because that can easily be abused)
* sometimes it works to tell both players that they have to stay away from each other (we don't want a technical solution because that can easily be abused)


== Signs and insults ==
== Signs ==
⚫
* Signs warning about thefts and things like that are okay.
* Signs
** Signs warning about thefts and things like that are okay.
* Insults, racism, and things like that are not accepted.
⚫
* http://www.google.com/translate can help with foreign languages
⚫
** Insults, racism, and things like that are not accepted.

⚫
** http://www.google.com/translate can help with foreign languages
== Bad Words and Insults in Chat ==
* Chat
** Bad words can have a perfect valid meaning depending on context:
* Bad words can have a perfect valid meaning depending on context:
** The more we punish, the more players will complain
* The more we punish, the more players will complain
** Difference between just using a bad word (once or a small number of times), and repeatably insulting other players
* Difference between just using a bad word (once or a small number of times), and repeatably insulting other players
** Try to avoid telling the players that we don't react on hearsay because that makes us vulnerable.
* Try to avoid telling the players that we don't react on hearsay because that makes us vulnerable.
** Suggested answer for complains: "I am sorry to hear that. Please try to ignore <name>. You can use /ignore to prevent private messages and there is a feature request to extend /ignore for public chat."
* Suggested answer for complains: "I am sorry to hear that. Please try to ignore <name>. You can use /ignore to prevent private messages and there is a feature request to extend /ignore for public chat."
* when to react?
**
** punishing might only makes things worse, giving them attention, wasting time of admins
** players might leave the game because they are insulted
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