Stendhal:GuideForAdmin: Difference between revisions
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imported>Kymara add sectiosn about what to do with hacked accounts and your own conduct |
imported>Kymara add email example |
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If someone asks for a password reset then it can be done only if they originally signed up with a valid email address to a mailbox that they can access. So, |
If someone asks for a password reset then it can be done only if they originally signed up with a valid email address to a mailbox that they can access. So, |
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:1. For example, reply: ''Hi, your password can be reset if you signed up with a valid email address originally. Please wait for an email.''. |
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:2. Then, please tell one of the server admin (those who have access to the database) the player account name who needs the reset. They will email something like this: |
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:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code> |
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:<code>Please do the following things:</code> |
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:<code>1. Make a new account called YYY, with the new password which you want XXX to have</code> |
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:<code>2. Tell support this message :</code> |
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:<code>/support Hi I have created this account by instruction from adminname. They emailed me at my account email address. Please ask a server admin to copy the password from YYY to XXX.</code> |
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:<code>3. A server admin will be asked by someone from support to copy the password you put on YYY onto your XXX account.</code> |
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:<code>Thanks</code> |
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:<code>adminname</code> |
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:3. When the support message is received please tell the server admin who sent the email. They will confirm that the created account name matched what was in the email (YYY). This acts as the check that the email was read, i.e. the person requesting the pw change is the one who owns the account. |
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'''Communication is very important between admin'''. For example, if you deal with a support question in person because you are there already then please send a quick message to /support so that the other admin know that they don't have to deal with it. It's only a little frustrating if you saw a support message on IRC so you login only to discover it's already all fixed. Likewise if there is an issue which needs a decision from other admin, you need to tell the other admin about the issue. Preferably tell them before the issue is raised again so there is time for discussion. |
'''Communication is very important between admin'''. For example, if you deal with a support question in person because you are there already then please send a quick message to /support so that the other admin know that they don't have to deal with it. It's only a little frustrating if you saw a support message on IRC so you login only to discover it's already all fixed. Likewise if there is an issue which needs a decision from other admin, you need to tell the other admin about the issue. Preferably tell them before the issue is raised again so there is time for discussion. |
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