Stendhal Rules: Difference between revisions
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imported>Hendrik Brummermann |
imported>Kymara |
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; 1. Calm down : Perhaps wait a day before you do anything.
; 2. Read the ban message carefully : Was your account or ip-address "''blocked''" because of too many failed login attempts? Please wait half an hour and try again. If you are sharing your
; 3. Is your account
; 4. Is the reason "investigation"? : The account was reported or detected at being in risk (e. g. a likely account hack). An investigation is needed. In the mean time the account is kept
; 5. What should I do? : You may contact the displayed email address to request an independent review. It is a good idea to spend some time on a well
; 6. Does it help to create new accounts, rent signs or spam chat? : No, your best chance is to contact the displayed email address. Please note that bad behaviour during a suspension or ban, may result in a permanent ban without further investigation.
; 7. How long does an investigation or review take? : Stendhal is a project, which is run by volunteers in their spare time. Like commercial games, we try to answer within four weeks, sometimes we are much faster. But on complex issues or heavily work load (caused by either real life or other incidents in Stendhal), it may take longer. This is especially true, if the available time is used up by dealing with your new accounts.
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