Stendhal Helper Role: Difference between revisions
Jump to navigation
Jump to search
Content deleted Content added
imported>Kymara No edit summary |
imported>Kymara |
||
| Line 13: | Line 13: | ||
== Cooperation with admin == |
== Cooperation with admin == |
||
'''Please direct any support queries directly to <code>/support</code>.''' Trying to deal with them yourself potentially damaging. Remember, admins do not need to be online to read and answer support queries. The vast majority of genuine support queries are answered promptly and we also have a facility to answer support queries via the postman. |
'''Please direct any support queries directly to <code>/support</code>.''' Trying to deal with them yourself is potentially damaging. Remember, admins do not need to be online to read and answer support queries. The vast majority of genuine support queries are answered promptly and we also have a facility to answer support queries via the postman. |
||
You may like to read the [[Stendhal:GuideForAdmin|Guide for admin]] to help you understand the admin role. |
You may like to read the [[Stendhal:GuideForAdmin|Guide for admin]] to help you understand the admin role. |
||
For non-support queries which get asked to support, we have some standard responses which you are encouraged to also use so that we deliver a consistent message. The command <code>/gmhelp support</code> lists the standard templates. As a helper you don't have access to those commands but you should be using the same or similar messages. |
For non-support queries which get asked to support, we have some standard responses which you are encouraged to also use so that we deliver a consistent message. The command <code>/gmhelp support</code> lists the standard templates. As a helper you don't have access to those commands but you should be using the same or similar messages. |
||
==An effective helper is:== |
==An effective helper is:== |
||