Stendhal FAQ: Difference between revisions
Jump to navigation
Jump to search
Content deleted Content added
imported>Kymara →Jail and Bans: todo: make the questions in the span part go grey |
imported>Kymara →Bans: some content from the meeting with a bit of introduction |
||
| Line 259: | Line 259: | ||
: Investigating accounts can take some time, in the mean time related accounts are banned or jailed for safe keeping. Items can't be dropped in jail, putting someone there is the only way we can secure their safety, until the password is changed. It doesn't necessarily mean that we think they did anything wrong! Those who are put in jail for their own safety will not need to do the long exit walk, either. |
: Investigating accounts can take some time, in the mean time related accounts are banned or jailed for safe keeping. Items can't be dropped in jail, putting someone there is the only way we can secure their safety, until the password is changed. It doesn't necessarily mean that we think they did anything wrong! Those who are put in jail for their own safety will not need to do the long exit walk, either. |
||
</span> |
</span> |
||
== Bans == |
|||
; I can't login because there is a message saying I've been banned, why? |
|||
: There could be a number of reasons. It is possible you have broken one or more of the rules. Your account may be suspended while an investigation takes place. |
|||
; Why do you temporary suspend or ban people and only talk to them afterwards? |
|||
: This depends on the reason for the ban, but often some investigation is needed. For example, if the ban was related to suspected use of automation. Analyzing the database logs is a lot of work and we cannot later remove bot-mined items from uncooperative players in many cases. |
|||
; Why do investigations take so long? |
|||
: Our logging is pretty good in the sense that all information needed to automatically detect, and manually analyse bugs and abuse is there. But it is a lot of work to write the correct, very complex database queries to extract the relevant information. Often many queries need to be written to analyse a single incident. |
|||
; What can I do if I feel I have been untreated fairly? |
|||
: An independent person or people (other than the admins already involved) can review account ban cases. Please ask support for details. |
|||
; Why does a GM review response take so long? |
|||
: A GM review response relies on availability of other admins who were not already involved in the specific case. For the same reasons as above, it's also likely to be very time consuming. |
|||
== New Releases == |
== New Releases == |
||