Stendhal Helper Role: Difference between revisions
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An important characteristic of successful helpers is the infrequency with which they wear authority or invoke special privilege. |
An important characteristic of successful helpers is the infrequency with which they wear authority or invoke special privilege. |
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| ⚫ | '''Please direct any support queries directly to <code>/support</code>.''' Trying to deal with them yourself is potentially damaging. Remember, admins do not need to be online to read and answer support queries. The vast majority of genuine support queries are answered promptly and we also have a facility to answer support queries via the postman. |
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| ⚫ | For non-support queries which get asked to support, we have some standard responses which you are encouraged to also use so that we deliver a consistent message. The command <code>/gmhelp support</code> lists the standard templates. As a helper you don't have access to those commands but you should be using the same or similar messages. |
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* Relaxed. To keep things calm, you yourself must be calm. Learn the skills of staying genuinely relaxed. Know your limitations; when you can't handle a problem situation calmly, get calmer heads involved. |
* Relaxed. To keep things calm, you yourself must be calm. Learn the skills of staying genuinely relaxed. Know your limitations; when you can't handle a problem situation calmly, get calmer heads involved. |
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* A player. Remember that you're not in charge. Everybody runs their own little corner of the world. Let them do the job they're capable of. Just help the process along as unobtrusively as possible. Other helpers are players as well, and nobody is perfect. We're all just here to do our best to keep things running well. |
* A player. Remember that you're not in charge. Everybody runs their own little corner of the world. Let them do the job they're capable of. Just help the process along as unobtrusively as possible. Other helpers are players as well, and nobody is perfect. We're all just here to do our best to keep things running well. |
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[[Category:Stendhal]][[Category:Stendhal Player's Guide]] |
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| ⚫ | For non-support queries which get asked to support, we have some standard responses which you are encouraged to also use so that we deliver a consistent message. The command <code>/gmhelp support</code> lists the standard templates. As a helper you don't have access to those commands but you should be using the same or similar messages. |
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