Stendhal:GuideForAdmin: Difference between revisions
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== Admin role ==
If you just want to help players, for example those who:
; need information and don't know where to look
:point them to the correct source, this may be the wiki, website, or an NPC
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; don't know the rules yet (e.g. think PVP is against the rules)
:educate on rules, point to source of information
then this can be achieved by taking the [[Stendhal Helper Role]].
Admins and helpers also help players who:
; have a technical problem
:a client glitch may be temporary: suggest they try relogging
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:otherwise advise them to lodge a support request, or wait for an answer which may come later
; have lost their password
: See [[Stendhal FAQ#Passwords]], or below.
In rare cases, direct intervention from admin is needed
A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise, they have access to some admin commands which are rarely needed, and admins are expected to use the /support channel for all communications with players regarding problems as this is logged.
== Answering /support==
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:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code>
:<code>Please do the following things:</code>
:<code>1.
:<code>2. Tell support this message :</code>
:<code>/support Hi
:<code>3. Wait. A server admin will be asked by someone from support to
:<code>Thanks</code>
:<code>adminname</code>
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Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!"
:*"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use right-click Trade - you can learn from Dagobert how to do it. In fighting, with looting from corpses there is some advice on the FAQ #http://
Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!"
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== Teleport use ==
Most problems are possible to answer using /support and this is logged, so teleport is rarely needed.
Please only teleport to a player if you need to
In some cases, it is better to observe the situation without interacting.
For non player admins who need to go fast to bank, or DM, first teleportto Skye then walk through one of her clever portals.
== Your conduct ==
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== Raids ==
It can be helpful to keep the [http://
For players up to level 300, you should only summon creatures up to half the player level on top of a full health player. If summoning a Plague or using a script make this 1/3 or less.
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*[[Stendhal:Administration]]
*[[Stendhal:Scripts_For_Admins]]
*[[
<br>
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