Stendhal:GuideForAdmin: Difference between revisions

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Revision as of 14:06, 17 April 2011 view source imported>Hendrik Brummermann →Password resets ← Older edit		Latest revision as of 07:38, 28 March 2014 view source imported>Hendrik Brummermann No edit summary
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Line 10: == Admin role == ~~'''<font color="green">The primary admin role is to help players</font>''', in particular those who:~~ If you just want to help players, for example those who: ; need information and don't know where to look :point them to the correct source, this may be the wiki, website, or an NPC Line 17 ⟶ 19: ; don't know the rules yet (e.g. think PVP is against the rules) :educate on rules, point to source of information then this can be achieved by taking the [[Stendhal Helper Role]]. Admins and helpers also help players who: ; have a technical problem :a client glitch may be temporary: suggest they try relogging Line 22 ⟶ 29: :otherwise advise them to lodge a support request, or wait for an answer which may come later ; have lost their password : See [[Stendhal FAQ#Passwords]], or below. In rare cases, direct intervention from admin is needed ~~(todo: link to Support: section)~~. A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise, they have access to some admin commands which are rarely needed, and admins are expected to use the /support channel for all communications with players regarding problems as this is logged. == Answering /support== Line 84 ⟶ 93: Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!" :"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use right-click Trade - you can learn from Dagobert how to do it. In fighting, with looting from corpses there is some advice on the FAQ #http://~~stendhal.game-host~~stendhalgame.org/wiki/index.php/StendhalFAQ - Thanks" Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!" Line 101 ⟶ 110: == Teleport use == Most problems are possible to answer using /support and this is logged, so teleport is rarely needed. Please only teleport to a player if you need to see or solve a problem in that location. Otherwise it is tempting to use public chat instead of /support and then logs are lost and other admins don't have visibility. In some cases, it is better to observe the situation without interacting. ~~Please~~For ~~teleport to a~~non player ifadmins ~~you~~who need to ~~to solve a problem. Please then teleport yourself back to where you were, so that you do not lose anything by having to deal with the admin issue, nor could you gain anything. For going~~go fast to bank, or DM, first teleportto Skye then walk through one of her clever portals. == Your conduct == Line 133 ⟶ 147: [[Stendhal:Administration]] [[Stendhal:Scripts_For_Admins]] [[~~StendhalFAQ~~Stendhal FAQ]] <br>