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{{Play Stendhal}}
{{Play Stendhal}}
{{Navigation for Stendhal Top|Playing}}
{{Navigation for Stendhal Top|Playing}}{{Export|/player-guide/faq.html|Frequently asked questions - FAQ}}
There is both a [[Stendhal Manual|manual]] and a [[Stendhal Beginner's Guide|beginner's guide]] that may be helpful.


__TOC__


There is both a [[StendhalManual|manual]] and a [[BeginnersGuide|beginner's guide]] that may be helpful.


This FAQ (list of frequently asked questions) is structured as follows:


== Quests and Quest Rewards ==
== Quests and Quest Rewards ==
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: Please listen to the details which an NPC will tell you, or check your Travel log. Otherwise, you may need to use some thought or investigation by yourself or with friends to find the item. [http://stendhalgame.org/item/ our server website] may have some information to help you.
: Please listen to the details which an NPC will tell you, or check your Travel log. Otherwise, you may need to use some thought or investigation by yourself or with friends to find the item. [http://stendhalgame.org/item/ our server website] may have some information to help you.
; I would like to learn more about the quests and don't mind spoilers, are they documented?
; I would like to learn more about the quests and don't mind spoilers, are they documented?
: The travel Log (above) has a lot of information, and out of game, our [[StendhalQuest | Stendhal Quests page]] may help you.
: The travel Log (above) has a lot of information, and out of game, our [[Stendhal Quest|Stendhal Quests page]] may help you.
; I tried to enter a portal and it said I can't go down there, why?
; I tried to enter a portal and it said I can't go down there, why?
: Some portals are quest related and until you start the quest by talking with the right person, you can't go in. It can also be that your level restricting you.
: Some portals are quest related and until you start the quest by talking with the right person, you can't go in. It can also be that your level restricting you.
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:: Wait a week and request another creature
:: Wait a week and request another creature
:: Ask for help from friends and travel in a group
:: Ask for help from friends and travel in a group
:: Try a [[StendhalFAQ#Death Match|deathmatch]] (as the name suggests, this is dangerous, it is recommended to go with friends and take plenty of potions)
:: Try a [[Stendhal FAQ#Death Match|deathmatch]] (as the name suggests, this is dangerous, it is recommended to go with friends and take plenty of potions)


== Creatures ==
== Creatures ==
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: If you want a specific person to take an item then you should use the trading guidelines above, even though it is not a 'trade' as such.
: If you want a specific person to take an item then you should use the trading guidelines above, even though it is not a 'trade' as such.
; How do I trade with an NPC?
; How do I trade with an NPC?
: Basic information like that is in the [[StendhalManual | Stendhal Manual]] - but start with keyword ''offer'' and then ''buy/sell item''.
: Basic information like that is in the [[Stendhal Manual]] - but start with keyword ''offer'' and then ''buy/sell item''.


== Banking ==
== Banking ==
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: Yes, you lose between 0 and 20% xp, atk and def skills, depending on your karma levels. You may also drop items in your corpse.
: Yes, you lose between 0 and 20% xp, atk and def skills, depending on your karma levels. You may also drop items in your corpse.
; I lost items when I died! Can I get them back?
; I lost items when I died! Can I get them back?
: Your corpse will be where you died for the next ten minutes so you can get your items back if noone else looted it first.
: Your corpse will be where you died for the next ten minutes so you can get your items back if no one else looted it first.
; What if I'm wearing the ring of life (with a green stone)
; What if I'm wearing the ring of life (with a green stone)
: Then you lose between 0 and 2% skills, depending on your karma. You can still drop things.
: Then you lose between 0 and 2% skills, depending on your karma. You can still drop things.
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: You're using Karma when you fight. You're getting a good outcome for it but your stocks of Karma are being depleted. It could never go negative if it was initially positive, just through Karma use.
: You're using Karma when you fight. You're getting a good outcome for it but your stocks of Karma are being depleted. It could never go negative if it was initially positive, just through Karma use.
; So, what makes Karma go negative?
; So, what makes Karma go negative?
: That's when you are unkind, e.g. refusing to help others.
: That's when you are unkind, e.g. refusing to help others or attacking them.


== Player vs Player ==
== Player vs Player ==
; Is player killing allowed?
; Is player killing allowed?
: It is not forbidden, though there are some exceptions, the [[StendhalRuleSystem | Rule System]] will explain the details.
: It is not forbidden, though there are some exceptions, the [[Stendhal Rules]] will explain the details.
; What is the red skull next to some players?
; What is the red skull next to some players?
: It means they killed or helped kill another player. It's a warning to let others know.
: It means they killed or helped kill another player. It's a warning to let others know.
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: You can only attack if their strength is greater than or equal to (your strength) * 0.75, or if they are already attacking you. Player strength is defined as: 0.73 * (ATK + DEF) + level. Equipment is not taken in account.
: You can only attack if their strength is greater than or equal to (your strength) * 0.75, or if they are already attacking you. Player strength is defined as: 0.73 * (ATK + DEF) + level. Equipment is not taken in account.
; Help! Player X wants to kill me!
; Help! Player X wants to kill me!
: Stay in a protected zone like [[Semos]] City, [[Semos Dungeons]], Semos Forest and Semos Plains. The areas you are safe are marked with pale green on the minimap.
: Stay in a protected zone like [[Semos]] City, [[Semos Dungeons]], Semos Forest and Semos Plains. The areas you are safe are marked with pale green on the minimap. Or you can home scroll to safety, logout and hope he gets bored, or gather an army of friends to mob him. Always carry plenty of potions and keep your health up in case your internet connection freezes.
; Help! Player X wants to kill me and I don't want to stay in the city for the rest of my life!
; Help! Player X wants to kill me and I don't want to stay in the city for the rest of my life!
: Firstly check if that player would actually be able to attack you using the formula above. (If he is much higher level than you, it's unlikely). If you're still worried, just play in the protected areas. There are plenty places you can find monsters which are still protected, like Semos Dungeons.
: Firstly check if that player would actually be able to attack you using the formula above. (If he is much higher level than you, it's unlikely). If you're still worried, just play in the protected areas. There are plenty places you can find monsters which are still protected, like Semos Dungeons.
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: Please use <code>/ignore playername</code> as above.
: Please use <code>/ignore playername</code> as above.
; I was training and another player killed my creatures please jail him.
; I was training and another player killed my creatures please jail him.
: Please see the related rule from the [[StendhalRuleSystem | Rule System]] for advice on this matter.
: Please see the related rule from the [[Stendhal Rules]] for advice on this matter.
; Another player pushed me into a dangerous place
; Another player pushed me into a dangerous place
: If someone is pushing you against your will, run away - just like in real life! If you can't run then you can use a scroll or logout. If you were away and got pushed, that is your own responsibility. Please keep an eye on your character and if you are going to be away from the computer, put yourself in a safe zone. You can't be pushed into portals or past zone boundaries so you should be ok if you chose a safe place to rest.
: If someone is pushing you against your will, run away - just like in real life! If you can't run then you can use a scroll or logout. If you were away and got pushed, that is your own responsibility. Please keep an eye on your character and if you are going to be away from the computer, put yourself in a safe zone. You can't be pushed into portals or past zone boundaries so you should be ok if you chose a safe place to rest.
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== Passwords ==
== Passwords ==
; How do I change my password?
; How do I change my password?
: You can change it by logging in at http://stendhalgame.org - see [[HowToChangeAccountPassword | How to pick a new secure password and get it changed]] for more details.
: You can change it by logging in at https://stendhalgame.org - see [[HowToChangeAccountPassword | How to pick a new secure password and get it changed]] for more details.
; Help, I forgot my password!
; Help, I forgot my password!
: Please create a new account (with a good and memorable password) and contact ''/support'' explaining that you forgot your old password, providing the original account name. An admin will try to contact you on the email address you specified when creating the original account.
: Please create a new account (with a good and memorable password) and contact ''/support'' explaining that you forgot your old password, providing the original account name. An admin will try to contact you on the email address you specified when creating the original account.
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: Never tell anyone your password! That includes, don't tell it to <code>/support</code>! Please change it using the website as described above.
: Never tell anyone your password! That includes, don't tell it to <code>/support</code>! Please change it using the website as described above.
; I shared my password, why did I get jailed / banned?
; I shared my password, why did I get jailed / banned?
: You will be jailed for your own safety until you change it. Or, you might be banned indefinitely (depending on circumstance). Investigating such cases waste a huge amount of contributor resources. So, remember NEVER tell your password to anyone, not family members, lovers, friends, noone.
: You will be jailed for your own safety until you change it. Or, you might be banned indefinitely (depending on circumstance). Investigating such cases waste a huge amount of contributor resources. So, remember NEVER tell your password to anyone, not family members, lovers, friends, no one.
; I had my password saved as login profile and someone else had access to my computer and I lost items. Please help.
; I had my password saved as login profile and someone else had access to my computer and I lost items. Please help.
: Please, only save passwords on machines which you have unique access to. If other people use the same machine consider making a user account for yourself and logout or lock the screen whenever you will be away. All good OS support this.
: Please, only save passwords on machines which you have unique access to. If other people use the same machine consider making a user account for yourself and logout or lock the screen whenever you will be away. All good OS support this.
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== Admin ==
== Admin ==
; What is /support for?
; What is /support for?
: Technical help, bug reports, but not social problems.
: Technical help, bug reports. Please try to find hints about quests in game or by asking other players.
; How do I know who the admins are?
; How do I know who the admins are?
: Admins have yellow names. Also try <code>/adminlevel <playername></code> which will tell you the admin level of any player. Don't be surprised if you don't see many admins online, though - they don't need to idle around in game to answer /support queries and would often use a separate character for their admin character so that they can still role play with their player character.
: Admins have yellow names. Also try <code>/adminlevel <playername></code> which will tell you the admin level of any player. Don't be surprised if you don't see many admins online, though - they don't need to idle around in game to answer /support queries and would often use a separate character for their admin character so that they can still role play with their player character.
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; Why isn't the Jail used a lot any more?
; Why isn't the Jail used a lot any more?
: Instead of jailing, it's more likely that an account would now be temporarily suspended, if this was necessary for an investigation. Being in jail wasn't a very private experience, and there were some technical issues.
: Instead of jailing, it's more likely that an account would now be temporarily suspended, if this was necessary for an investigation. Being in jail wasn't a very private experience, and there were some technical issues.
<span style = "color:grey">
; I've been jailed, when will I be released?
; I've been jailed, when will I be released?
: When you were jailed the message told you how many minutes you were jailed for. If you are not sure please ask /support politely how long the sentence was for.
: When you were jailed the message told you how many minutes you were jailed for. If you are not sure please ask /support politely how long the sentence was for.
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: For technical reasons prisoners must be released to Semos city. We used to release prisoners straight to the city but then players would continually ask to be jailed, as a free trip home! It became a problem. So the long walk was created.
: For technical reasons prisoners must be released to Semos city. We used to release prisoners straight to the city but then players would continually ask to be jailed, as a free trip home! It became a problem. So the long walk was created.
; When I logged in I was sent to jail, can you tell me why and how long for?
; When I logged in I was sent to jail, can you tell me why and how long for?
: It sounds like an arrest warrant was placed for you. The message is supposed to be sent to you explaining the reason and time but it can be lost. Please, if you need details do ask /support but please ask nicely. If someone is available they will search back to find out why you were jailed and how long for. If noone answers please just be patient and try again later.
: It sounds like an arrest warrant was placed for you. The message is supposed to be sent to you explaining the reason and time but it can be lost. Please, if you need details do ask /support but please ask nicely. If someone is available they will search back to find out why you were jailed and how long for. If no one answers please just be patient and try again later.
; Why can't visitors to jail move items around, or use items, either?
; Why can't visitors to jail move items around, or use items, either?
: Visitors to jail might bring 'gifts' to inmates, or someone permanently jailed might be able to give away their items to a clone, otherwise.
: Visitors to jail might bring 'gifts' to inmates, or someone permanently jailed might be able to give away their items to a clone, otherwise.
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; Why do you jail or ban people whose accounts have been hacked?
; Why do you jail or ban people whose accounts have been hacked?
: Investigating accounts can take some time, in the mean time related accounts are banned or jailed for safe keeping. Items can't be dropped in jail, putting someone there is the only way we can secure their safety, until the password is changed. It doesn't necessarily mean that we think they did anything wrong! Those who are put in jail for their own safety will not need to do the long exit walk, either.
: Investigating accounts can take some time, in the mean time related accounts are banned or jailed for safe keeping. Items can't be dropped in jail, putting someone there is the only way we can secure their safety, until the password is changed. It doesn't necessarily mean that we think they did anything wrong! Those who are put in jail for their own safety will not need to do the long exit walk, either.
</span>


== Bans ==
== Bans ==
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:* If you run from webstart or downloaded client
:* If you run from webstart or downloaded client
:* What java version you have. In Linux, type <pre>java -version</pre> in a command line. Windows users, check [http://www.java.com/en/download/installed.jsp?detect=jre&try=1 here].
:* What java version you have. In Linux, type <pre>java -version</pre> in a command line. Windows users, check [http://www.java.com/en/download/installed.jsp?detect=jre&try=1 here].
; How do I avoid going offline because of an Out Of Memory Error?
: *If you already start your client from a ''command line'' this is easy. You will be starting it like
java -jar /path-to/stendhal-0.XX.jar
: so replace this with
java -XX:+HeapDumpOnOutOfMemoryError -Xmx200m -jar /path-to/stendhal-0.XX.jar
: or a bit higher than 200MB if you have plenty memory.
: *If the game does crash again with an out of memory error, a file ending with <code>.hprof</code> is created in the current directory, we would love to see this file to diagnose the error, so please join {{irc-arianne}} so that we can get it from you.
: *If you use windows and you normally start stendhal by double clicking on the stendhal-0.XX.jar icon we have a bit of work to do. Open a text editor (NotePad will do) and paste in the line
java -XX:+HeapDumpOnOutOfMemoryError -Xmx200m -jar stendhal-0.XX.jar
: then save this as a document called start.bat, in the same directory as the stendhal-0.XX.jar icon which you normally double click. Now to start the client you double click start.bat. You'll see a DOS prompt open and then the client will load as normal. If this hasn't worked the likely reason is that Windows is hiding your file extensions, so that your text file has been saved as start.bat.txt and isn't recognised as a batch file, and your client is only referred to as stendhal-0.XX as the .jar is hidden. Anyway, to fix this try one of the guides found by googling ''windows unhide file extensions'' such as [http://support.mfm.com/support/std_procedures/unhidefileextensions.html] for up to Windows XP and [http://www.tech-recipes.com/rx/1269/vista_show_unhide_file_extensions/] for Vista. <small>Disclaimer: external sites are not our responsibility and are not necessarily tested, written or maintained by the Stendhal team. What you do to your own computer is your responsibility</small>.
; Everyone says the server is really lagging. We're getting 'instant replays'.
: If everyone from different areas in the world has the problem, it could be that the server needs a restart. It's likely some players have already requested it but if you don't see any of the admin/old players online then feel free to send a message to /support. (Server admin aren't around 24/7 so if there's a delay in getting it restarted that is why.)
; I am moving slow and having problems but the other players I ask are all fine/only a few players who are on the same side of the world as me had lags. What is wrong?
; I am moving slow and having problems but the other players I ask are all fine/only a few players who are on the same side of the world as me had lags. What is wrong?
: It could be that [http://ping.eu/ your connection to the host stendhalgame.org] is slow. Or it could be more generally that [http://just-ping.com/index.php?vh=stendhalgame.org&c=&s=ping! the connection of your area of the world to the server] has a slow link somewhere. In any case, ''max. rtt'' -Round Trip Time- should be under 300.
: It could be that host stendhalgame.org is slow. Or it could be more generally that the connection of your area of the world to the server] has a slow link somewhere. You can check this at https://stendhalgame.org/stats/net.html The ping-time should be under 300ms.
; I found what I think is a map error/bug/possible insecurity in game. What should I do?
; I found what I think is a map error/bug/possible insecurity in game. What should I do?
: You can [[SubmitBug | Submit a bug]] yourself, or if you want advice or help before you do this, ask <code>/support</code>.
: You can [[SubmitBug|Submit a bug]] yourself, or if you want advice or help before you do this, ask <code>/support</code>.
; The sound stutters. I am running Stendhal client under Linux. How can I fix it?
: The most likely cause is a problem pulseaudio has with several audio drivers. The problem is not specific to Stendhal, but the game client is particularly suspective so it's possible that you haven't noticed it elsewhere. As a workaround, edit <code>/etc/pulse/default.pa</code>:
: Find the line that reads:
:: <code>load-module module-udev-detect</code>
: and change it to:
:: <code>load-module module-udev-detect tsched=0</code>
: and restart pulseaudio. Usually it is enough to stop the old instance with
:: <code>pulseaudio -k</code>

== Accounts and Characters ==

; X character has been inactive for an extended period of time. Can it be deleted so that I can claim the name?
: In short, no. Every couple of years, we do delete characters and accounts, that meet ''all'' of these requirements:
<blockquote>
* inactive for more than one year
* level 0
* less than 10 minutes online
* have not visited more than 2 zones
* do not own any items beside the default ones
* have not been friended or ignored by anyone
* there are no other remaining characters on the same account or accounts that might be related
* not related to any kind of admin investigation
</blockquote>
: A good rule of thumb is, if the character name is not available, then the account has not met the above criteria and requests for deletion will be denied.


== Uncategorised ==
== Uncategorised ==

; What do the numbers on the character panel mean? How do I know my stats?
; What do the numbers on the character panel mean? How do I know my stats?
: Please see the Stendhal manual entry for [[Stendhal_Manual/Gameplay#Levels_and_Stats|levels and stats]]
: Please see the Stendhal manual entry for [[Stendhal_Manual/Gameplay#Levels_and_Stats|levels and stats]]
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: Stendhal requires Java (OpenJDK or Oracle), which is freely available, If you don't have it already you can install it. If you have any trouble see [[InstallingInLinux]].
: Stendhal requires Java (OpenJDK or Oracle), which is freely available, If you don't have it already you can install it. If you have any trouble see [[InstallingInLinux]].
; Is Stendhal browser based?
; Is Stendhal browser based?
: Currently, the main client is a desktop application written in Java and must be downloaded to your local machine. It requires a [https://www.java.com/ Java Virtual Machine] to be installed in order to run. There is, however, an experimental web client for browsers in development, accessible by clicking the 'Play Now' button on the website.
: No. Stendhal uses a software called [http://en.wikipedia.org/wiki/Java_Web_Start Java Web Start] which allows users to start Stendhal directly from the Internet using a web browser. However:
: Stendhal still needs to use [http://en.wikipedia.org/wiki/Java_SE Java] to run.
: Stendhal gets actually downloaded to your computer.
: Stendhal can be subsequently started from your computer without the need to use your browser, though you can still do that too.
; Where does Stendhal get installed then when I click on the 'Play now' button at the web site?
; Where does Stendhal get installed then when I click on the 'Play now' button at the web site?
: Stendhal is no longer installed via the 'Play Now' button. But rather it connects you to the web client.
: C:\Documents and Settings\{useraccount}\ on Windows XP
: ~/.config/stendhal on GNU/Linux systems
; How can I start Stendhal from the download without the need to use my browser?
; How can I start Stendhal from the download without the need to use my browser?
: Double click on stendhal-starter.jar or type java -jar stendhal-starter.jar on a command window.
: Double click on stendhal-starter.jar or type java -jar stendhal-starter.jar on a command window.
; Why isn't Stendhal on Steam?
: Steam does not accept web applications or java programs.
; Do you expect to make a ton of money from Stendhal?
; Do you expect to make a ton of money from Stendhal?
: No, we strongly belief that real world money would have a negative impact on the really great community around Stendhal and Arianne. While we have some real world costs for the server, they are covered for the time being.
: No, we strongly belief that real world money would have a negative impact on the really great community around Stendhal and Arianne. While we have some real world costs for the server, they are covered for the time being.
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==See also==
==See also==
*[[StendhalManual|The Stendhal user manual]]
*[[Stendhal Manual|Manual]]
*[[Stendhal | Back to Stendhal main wiki page]]
*[[Stendhal Beginner's Guide|Beginner's Guide]]

[[Category:Stendhal]][[Category:Stendhal Player's Guide]]
[[Category:Stendhal]][[Category:Stendhal Player's Guide]]