Stendhal:GuideForAdmin: Difference between revisions
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== Admin role == |
== Admin role == |
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'''<font color="green">The primary admin role is to help players</font>''', in particular those who: |
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If you just want to help players, for example those who: |
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; need information and don't know where to look |
; need information and don't know where to look |
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:point them to the correct source, this may be the wiki, website, or an NPC |
:point them to the correct source, this may be the wiki, website, or an NPC |
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; don't know the rules yet (e.g. think PVP is against the rules) |
; don't know the rules yet (e.g. think PVP is against the rules) |
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:educate on rules, point to source of information |
:educate on rules, point to source of information |
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then this can be achieved by taking the [[Stendhal Helper Role]]. |
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Admins and helpers also help players who: |
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; have a technical problem |
; have a technical problem |
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:a client glitch may be temporary: suggest they try relogging |
:a client glitch may be temporary: suggest they try relogging |
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:otherwise advise them to lodge a support request, or wait for an answer which may come later |
:otherwise advise them to lodge a support request, or wait for an answer which may come later |
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; have lost their password |
; have lost their password |
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: See [[FAQ#Passwords]], or below. |
: See [[Stendhal FAQ#Passwords]], or below. |
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In rare cases, direct intervention is needed |
In rare cases, direct intervention from admin is needed. |
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A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise, they have access to some admin commands which are rarely needed, and admins are expected to use the /support channel for all communications with players regarding problems as this is logged. |
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== Answering /support== |
== Answering /support== |
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== Teleport use == |
== Teleport use == |
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Most problems are possible to answer using /support and this is logged, so teleport is rarely needed. |
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Please only teleport to a player if you need to see or solve a problem in that location. Otherwise it is tempting to use public chat instead of /support and then logs are lost and other admins don't have visibility. |
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In some cases, it is better to observe the situation without interacting. |
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For non player admins who need to go fast to bank, or DM, first teleportto Skye then walk through one of her clever portals. |
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== Your conduct == |
== Your conduct == |
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*[[Stendhal:Administration]] |
*[[Stendhal:Administration]] |
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*[[Stendhal:Scripts_For_Admins]] |
*[[Stendhal:Scripts_For_Admins]] |
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*[[ |
*[[Stendhal FAQ]] |
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<br> |
<br> |
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