Stendhal:GuideForAdmin: Difference between revisions

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{{Navigation for Stendhal Top}}
{{Navigation for Stendhal Top|GMs}}
{{Navigation for Stendhal GMs}}
{{Navigation for Stendhal GMs}}


Being an admin on a server with many users is not easy, so firstly, thank you. Thank you very much.
Being an admin on a server with many users is not easy, so firstly, thank you. Thank you very much.


This guide is aimed to be helpful to admins on the main game server, stendhal.game-host.org.
This guide is aimed to be helpful to admins on the main game server, stendhalgame.org.


Commonly used commands are summarised, with examples given, at [[Stendhal:Administration]].
Commonly used commands are summarised, with examples given, at [[Stendhal:Administration]].


== Admin role ==
== Admin role ==

'''<font color="green">The primary admin role is to help players</font>''', in particular those who:
If you just want to help players, for example those who:

; need information and don't know where to look
; need information and don't know where to look
:point them to the correct source, this may be the wiki, website, or an NPC
:point them to the correct source, this may be the wiki, website, or an NPC
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; don't know the rules yet (e.g. think PVP is against the rules)
; don't know the rules yet (e.g. think PVP is against the rules)
:educate on rules, point to source of information
:educate on rules, point to source of information

then this can be achieved by taking the [[Stendhal Helper Role]].

Admins and helpers also help players who:

; have a technical problem
; have a technical problem
:a client glitch may be temporary: suggest they try relogging
:a client glitch may be temporary: suggest they try relogging
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:otherwise advise them to lodge a support request, or wait for an answer which may come later
:otherwise advise them to lodge a support request, or wait for an answer which may come later
; have lost their password
; have lost their password
: See [[FAQ#Passwords]], or below.
: See [[Stendhal FAQ#Passwords]], or below.

⚫
In rare cases, direct intervention from admin is needed.


A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise, they have access to some admin commands which are rarely needed, and admins are expected to use the /support channel for all communications with players regarding problems as this is logged.
⚫
In rare cases, direct intervention is needed (todo: link to Support: section)


== Answering /support==
== Answering /support==
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:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code>
:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code>
:<code>Please do the following things:</code>
:<code>Please do the following things:</code>
:<code>1. Make a new account called YYY, with the new password which you want XXX to have</code>
:<code>1. Login with another account (create one if necessary)</code>
:<code>2. Tell support this message :</code>
:<code>2. Tell support this message :</code>
:<code>/support Hi I have created this account by instruction from adminname. They emailed me at my account email address. Please ask a server admin to copy the password from YYY to XXX.</code>
:<code>/support Hi, Please ask a server admin to merged my account XXX into this account. The Code is xxxxxxxxxxx.</code>
:<code>3. A server admin will be asked by someone from support to copy the password you put on YYY onto your XXX account.</code>
:<code>3. Wait. A server admin will be asked by someone from support to merge the accounts. When that is done, you will be able to play your old characters by logging into your new account.</code>
:<code>Thanks</code>
:<code>Thanks</code>
:<code>adminname</code>
:<code>adminname</code>
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Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!"
Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!"


:*"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use the trading table and learn from Dagobert how to do it safely. In fighting, with looting from corpses there is some advice on the FAQ #http://stendhal.game-host.org/wiki/index.php/StendhalFAQ - Thanks"
:*"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use right-click Trade - you can learn from Dagobert how to do it. In fighting, with looting from corpses there is some advice on the FAQ #http://stendhalgame.org/wiki/index.php/StendhalFAQ - Thanks"


Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!"
Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!"
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== Teleport use ==
== Teleport use ==
Most problems are possible to answer using /support and this is logged, so teleport is rarely needed.


Please teleport to a player if you need to to solve a problem. Please then teleport yourself back to where you were, so that you do not lose anything by having to deal with the admin issue, nor could you gain anything. For going fast to bank, or DM, first teleportto Skye then walk through one of her clever portals.
Please only teleport to a player if you need to see or solve a problem in that location. Otherwise it is tempting to use public chat instead of /support and then logs are lost and other admins don't have visibility.

In some cases, it is better to observe the situation without interacting.

For non player admins who need to go fast to bank, or DM, first teleportto Skye then walk through one of her clever portals.


== Your conduct ==
== Your conduct ==


As an admin it is important to set a good example to other players. This certainly means you should not be breaking any rules yourself. It is strongly preferable that you do not attack and certainly do not kill other players. If you have clone accounts which most people know belong to you, you should apply the same rules of conduct to them as you do yourself - players do not differentiate between the play-only and the admin characters. Of course, you would not have been chosen to have adminlevel if you weren't already a nice person who behaved well, but it is worth noting these things 'officially'. Also remember, that we admins are not there to solve personal problems between two players. If there is the case that two are having a personal revenge and doing something like stealing from each other corpses, admins should not interfere, neither with their admin chars nor with clones as that is against our admin rules. Also don't give items to players who complained about being robbed by someone with your admin chars/clones as it sets a precedent which isn't part of our admin role.
As an admin it is important to set a good example to other players. This certainly means you should not be breaking any rules yourself. It is strongly preferable that you do not attack and certainly do not kill other players. If you have clone accounts which most people know belong to you, you should apply the same rules of conduct to them as you do yourself - players do not differentiate between the play-only and the admin characters. Of course, you would not have been chosen to have adminlevel if you weren't already a nice person who behaved well, but it is worth noting these things 'officially'. Also remember, that we admins are not there to solve personal problems between two players. If there is the case that two are having a personal revenge and doing something like stealing from each other corpses, admins should not interfere, neither with their admin chars nor with clones as that is against our admin rules. Also don't give items to players who complained about being robbed by someone with your admin chars/clones as it sets a precedent which isn't part of our admin role.


== Raids ==

It can be helpful to keep the [http://stendhalgame.org/creature/ creature page] open.

For players up to level 300, you should only summon creatures up to half the player level on top of a full health player. If summoning a Plague or using a script make this 1/3 or less.

Players above level 300 should cope with any level of creature or know what to do if not.

Please *destroy creatures have been summoned in error and are killing a low level.

You can on occasion summon a small number potions or a soup if you see that a player is defending against something too big for it but trying hard, do not do this too much please.



===Raid scripts===

Find out what is available with /script -list *Raid.class

Find out what players each raid is safe for with /script NameRaid.class any parameter


== See also ==
== See also ==
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*[[Stendhal:Administration]]
*[[Stendhal:Administration]]
*[[Stendhal:Scripts_For_Admins]]
*[[Stendhal:Scripts_For_Admins]]
*[[StendhalFAQ]]
*[[Stendhal FAQ]]


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