Stendhal:GuideForAdmin: Difference between revisions

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Being an admin on a server with many users is not easy, so firstly, thank you. Thank you very much.
Being an admin on a server with many users is not easy, so firstly, thank you. Thank you very much.


This guide is aimed to be helpful to admins on the main game server, stendhal.game-host.org.
This guide is aimed to be helpful to admins on the main game server, stendhalgame.org.


Commonly used commands are summarised, with examples given, at [[Stendhal:Administration]].
Commonly used commands are summarised, with examples given, at [[Stendhal:Administration]].


== Admin role ==
== Admin role ==

'''<font color="green">The primary admin role is to help players</font>''', in particular those who:
If you just want to help players, for example those who:

; need information and don't know where to look
; need information and don't know where to look
:point them to the correct source, this may be the wiki, website, or an NPC
:point them to the correct source, this may be the wiki, website, or an NPC
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; don't know the rules yet (e.g. think PVP is against the rules)
; don't know the rules yet (e.g. think PVP is against the rules)
:educate on rules, point to source of information
:educate on rules, point to source of information

then this can be achieved by taking the [[Stendhal Helper Role]].

Admins and helpers also help players who:

; have a technical problem
; have a technical problem
:a client glitch may be temporary: suggest they try relogging
:a client glitch may be temporary: suggest they try relogging
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:otherwise advise them to lodge a support request, or wait for an answer which may come later
:otherwise advise them to lodge a support request, or wait for an answer which may come later
; have lost their password
; have lost their password
: See [[FAQ#Passwords]], or below.
: See [[Stendhal FAQ#Passwords]], or below.


In rare cases, direct intervention is needed (todo: link to Support: section)
In rare cases, direct intervention from admin is needed.

A big difference between an admin and a helper is that an admin can be expected to do detailed investigations when problems arise, they have access to some admin commands which are rarely needed, and admins are expected to use the /support channel for all communications with players regarding problems as this is logged.


== Answering /support==
== Answering /support==
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:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code>
:<code>Hi, someone requested a password reset for the stendhal account XXX. This is the email address registered for that account.</code>
:<code>Please do the following things:</code>
:<code>Please do the following things:</code>
:<code>1. Make a new account called YYY, with the new password which you want XXX to have</code>
:<code>1. Login with another account (create one if necessary)</code>
:<code>2. Tell support this message :</code>
:<code>2. Tell support this message :</code>
:<code>/support Hi I have created this account by instruction from adminname. They emailed me at my account email address. Please ask a server admin to copy the password from YYY to XXX.</code>
:<code>/support Hi, Please ask a server admin to merged my account XXX into this account. The Code is xxxxxxxxxxx.</code>
:<code>3. A server admin will be asked by someone from support to copy the password you put on YYY onto your XXX account.</code>
:<code>3. Wait. A server admin will be asked by someone from support to merge the accounts. When that is done, you will be able to play your old characters by logging into your new account.</code>
:<code>Thanks</code>
:<code>Thanks</code>
:<code>adminname</code>
:<code>adminname</code>
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Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!"
Situation 1: Player x rented a sign with: "Admins please help, player y stole my items!"


:*"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use the trading table and learn from Dagobert how to do it safely. In fighting, with looting from corpses there is some advice on the FAQ #http://stendhal.game-host.org/wiki/index.php/StendhalFAQ - Thanks"
:*"Hi all! In response to a sign from a player asking admins to do something about thieves: Sorry to read about stealing, but this is an issue admins don't intervene in. For trading please use right-click Trade - you can learn from Dagobert how to do it. In fighting, with looting from corpses there is some advice on the FAQ #http://stendhalgame.org/wiki/index.php/StendhalFAQ - Thanks"


Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!"
Situation 2: Player x rented a sign which is including insults in relation to player y like "player y is stupid and dumb!"
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== Teleport use ==
== Teleport use ==
Most problems are possible to answer using /support and this is logged, so teleport is rarely needed.


Please teleport to a player if you need to to solve a problem. Please then teleport yourself back to where you were, so that you do not lose anything by having to deal with the admin issue, nor could you gain anything. For going fast to bank, or DM, first teleportto Skye then walk through one of her clever portals.
Please only teleport to a player if you need to see or solve a problem in that location. Otherwise it is tempting to use public chat instead of /support and then logs are lost and other admins don't have visibility.

In some cases, it is better to observe the situation without interacting.

For non player admins who need to go fast to bank, or DM, first teleportto Skye then walk through one of her clever portals.


== Your conduct ==
== Your conduct ==
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== Raids ==
== Raids ==

It can be helpful to keep [http://stendhal.game-host.org/creature/] open.
It can be helpful to keep the [http://stendhalgame.org/creature/ creature page] open.


For players up to level 300, you should only summon creatures up to half the player level on top of a full health player. If summoning a Plague or using a script make this 1/3 or less.
For players up to level 300, you should only summon creatures up to half the player level on top of a full health player. If summoning a Plague or using a script make this 1/3 or less.
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*[[Stendhal:Administration]]
*[[Stendhal:Administration]]
*[[Stendhal:Scripts_For_Admins]]
*[[Stendhal:Scripts_For_Admins]]
*[[StendhalFAQ]]
*[[Stendhal FAQ]]


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