Support:Results of Support Meeting 2009-11-08: Difference between revisions
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imported>Hendrik Brummermann No edit summary |
imported>Hendrik Brummermann |
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* Difference between just using a bad word (once or a small number of times), and repeatably insulting other players |
* Difference between just using a bad word (once or a small number of times), and repeatably insulting other players |
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* Try to avoid telling the players that we don't react on hearsay because that makes us vulnerable. |
* Try to avoid telling the players that we don't react on hearsay because that makes us vulnerable. |
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* Suggested answer for complains: "I am sorry to hear that. Please try to ignore <name>. You can use /ignore to prevent private messages and there is a feature request to extend /ignore for public chat." |
* Suggested answer for complains: "I am sorry to hear that. Please try to ignore <name>. You can use /ignore to prevent private messages and there is a feature request to extend /ignore for public chat." ''A shortcut called $ignore has now been added for this'' |
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* when to react? |
* when to react? |
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** punishing might only makes things worse, giving them attention, wasting time of admins |
** punishing might only makes things worse, giving them attention, wasting time of admins |
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== Handling of Annoying Support Requests == |
== Handling of Annoying Support Requests == |
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* Please repeat the same answers or say "I am sorry, we cannot help you." instead of "abuse of support will be punished" |
* Please repeat the same answers or say "I am sorry, we cannot help you." instead of "abuse of support will be punished". '' The $abuse shortcut has been changed to $notsupport and updated.'' |
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* DoS (Denial Of Service) and Spamming are obviously bad things we can react up on without claiming "abuse of support". |
* DoS (Denial Of Service) and Spamming are obviously bad things we can react up on without claiming "abuse of support". |
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== Player teasing Admins == |
== Player teasing Admins == |
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* a small number of players likes to tease admins, likes to get them angry. |
* a small number of players likes to tease admins, likes to get them angry. |
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* a row of admins guarding the bank and quickly telling off player is |
* a row of admins guarding the bank and quickly telling off player is therefore counter productive |
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* if you just want to hang around in bank, you may be able to use a low adminlevel character or a no-admin character. |
* if you just want to hang around in bank, you may be able to use a low adminlevel character or a no-admin character. |
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* try to be more tolerant, please don't immediately tell players off. For example new players may be confused why they cannot walk up to an open chest. |
* try to be more tolerant, please don't immediately tell players off. For example new players may be confused why they cannot walk up to an open chest. |
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== Open Topics == |
== Open Topics == |
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* nudity |
* nudity: voted to keep as it is. |
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* when is an offense serious enough to investigate other accounts of that player |
* when is an offense serious enough to investigate other accounts of that player |
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* what would you do, if you were angry at the 'stupid admins of this stupid game' and wanted to cause trouble (trying to prepare what will happen once spamming does not work anymore) |
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* |
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* how to react in which situation: |
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**blocking trading table and the way to the table (warnings or jail or?...) |
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**"blocking" NPC´s (for example Jynnath, katerina) |
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**what is reason to ban/unban |
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**differences player/player admin/player (means rules, behavior, consequences etc.) |
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== important points for a meeting == |
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* <del>ignoring players (bad words, annoying etc) doesn´t help</del> Did work out very well in the last 3 month since the meeting. |
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* intern communication (for example trust in in-game-admins, unfriendly callings and answers, taking the words out of mouth, imputting things to admins....) |
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